Can I keep my existing phone number(s)?
Yes! Thanks to Local Number Portability, you can keep your existing phone and fax numbers or
range of numbers. When you purchase ZIP's Hosted Phone Service, please indicate that you wish
to keep your numbers. It can take to 1 to 4 weeks for your numbers to be released by your current
phone company.
Do you have rollover numbers or ring groups?
Yes. There is no limit to the number of inbound calls your account can support. Calls can be
forwarded to a group of users. After ringing those users, calls can either stay on hold until someone
is available or be routed to voicemail. ZIP can incorporate both desktops and mobile phones into
ring groups to provide maximum flexibility for managing inbound calls.
How many phone lines do I get?
There is no limit on the number of inbound or outbound calls your system can receive. Your
inbound callers will never get a busy signal. However, the number of calls a single user can be on
at any one time depends on the phone. If the call can't be answered, it is forwarded to voicemail.
How much Internet bandwidth do I need?
The answer depends on how many users you have, how many simultaneous calls are made per
location, and your level of Internet usage. A company with ten users who are always on the phone
will need more bandwidth than a company with ten users who are only sporadically on the phone. A
ZIP VoIP specialist can help you determine what type of Internet connection you will need to best
support your service requirements.
What do I need to use ZIP’s Hosted Phone Service?
You need just two things:
1. A Broadband Connection -This can be through a cable modem, a high speed service such
as DSL or a local area network.
2. An IP Phone or Personal Computer-IP phones plug directly into your broadband connection
and operate like a traditional phone. ZIP sells a range of business-grade handsets that are
certified and pre-configured-so you can take advantage of our "plug and play" solution.
Will I have to sign a contract?
Unlike many providers, ZIP does not require a long-term contract. We bill on a month-by-month
basis, which provides our customers with the flexibility to make changes to their service whenever
they need to.
Will my existing phone service be interrupted during ZIP installation?
No. ZIP uses your existing broadband service, so installation does not affect your current phone
service. If you are ordering a completely new number, there will be no impact on your current
service. If you are keeping your old number, we will work with you to minimize any impact.
How do I get started with ZIP’s Hosted Phone Service?
It's easy to get started! Just contact us to speak with a VoIP Specialist for a Business Needs Consultation. They
will help you:
- Evaluate cost savings and productivity-increasing features
- Review your network configuration and current needs
- Recommend any needed system changes or enhancements
416-244-2525 | 866-873-9755 | Service@telecombydesign.ca | www.telecombydesign.ca