Can I forward calls to my mobile phone?
Yes. We offer several ways to rout your calls:
- Call forwarding
- Simultaneous calling that rings multiple locations at the same time
- Sequential calling that rings multiple locations in a pre-determined sequence
ZIP also provides advanced mobility controls to allow you to transfer calls, invoke call recording, or
send a call to voicemail.
Can I have my greetings professionally recorded?
Of course! In fact, we provide professional recording for "common" call trees at no additional cost
with your service activation. Custom call trees with options, menus and departments have a
nominal additional cost. You can also record your own greetings or hire your own voice talent to
record them for you.
Can I really take advantage of ZIP’s features if I’m on the road all the time?
Yes! For true road warriors, we recommend the use of a softphone - a software application that you
can download and use right from your laptop. With a softphone and a headset, you can make calls
from anywhere in the world and take full advantage of ZIP’s features. If you use a PDA or cell
phone as your primary device, many of ZIP's call control and messaging features are right at your
fingertips.
Do I really need all of ZIP’s features?
Not usually. ZIP lets you customize your service to fit your business. We can recommend the best
plans and features for your needs. And it's quick and easy to upgrade when you need to.
Do you offer conferencing options?
Yes. We offer audio conferencing features that you can access either through our application or
remotely from your phone. ZIP also offers web conferencing solutions that can be used in
conjunction with our audio conferencing services.
Do you support 911 services?
Yes. We support 911 through the Enhanced e911 service. We register your phone number so any
call made from that number is routed to the appropriate 911 center. ZIP supports multiple locations,
so you can assign users to different locations and calls will be routed properly.
Does ZIP support extension dialing?
Yes. All extension-to-extension calls are free with ZIP, even if the users are at different locations.
How do I check my voicemail messages?
You have several options:
- Check your messages directly from your phone.
- Dial into your voicemail service.
- Have a copy of your voicemail messages routed to your email. An audio file will be attached to
the email.
What are the benefits of ZIP’s Hosted Phone Service?
ZIP gives you an impressive menu of benefits:
- Professional phone presence.
- Call answering and routing, regardless of employee location.
- Cost savings.
- Wide range of productivity features.
- Flexibility to scale up or down immediately.