Can I use my own VoIP equipment with ZIP’s service?
Yes. However, we recommend using ZIP's certified equipment to ensure ease of use and call
quality. Our handsets are fully configured and ready to use the moment you receive them. We also
offer cost-effective, easy-to-deploy converged networking routers. A ZIP representative can tell you
whether or not you need additional hardware.
Do you offer equipment leasing?
Yes. We have several leasing options to make it easier for customers to realize the benefits of
hosted VoIP. Contact a ZIP representative to learn more.
Do you provide virtual faxing services?
Yes. You can send and receive faxes free with your ZIP service. Faxes are received in PDF format
and can be automatically sent to your email.
Do you support physical fax machines and other analogue devices?
Yes - with the use of an ATA (analogue telephone adapter) ZIP supports physical fax machines,
point-of-sale devices and other analogue equipment such as security systems and postage meters.
What is the difference between analogue and VoIP phones?
Analogue phones:
- Use circuit switching network
- Are the traditional phones found in stores
- Send and receive calls over standard phone lines
- Offer simple features for basic needs
- Do not usually have specific buttons for call functions
IP phones:
- Transmit voice conversations over a data network using IP protocol
- Use a single network that is not phone-specific to transmit voice and data
- Are portable and can be used locally or remotely
- Retain custom settings
- Offer advanced features